Nearly 1.4 million Mercedes-Benz vehicles will be recalled because their eCall systems may provide the wrong locations of vehicles in emergencies.
The automaker said that software problems cause the eCall system to send the wrong location to emergency responders. The eCall system is supposed to send the location of the vehicle after a crash has occurred. Instead, the system may send the location of the vehicle’s last ignition.
The recall affects the following vehicles: 2016–2020 Mercedes-Benz Metris, 2019–2020 Mercedes-Benz Sprinter and 2016–2021 Mercedes-Benz CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class and G-Class vehicles.
Automaker investigations revealed that the problems occur when the power supply to the communications module drops during a crash.
Mercedes-Benz had issued a smaller recall in February 2020 for the same problem.
The recall begins April 6, 2021. Affected vehicles will receive software updates to the eCall communication module.